AI agents are in production. Most companies aren't ready.
The gap between an agent demo and an agent deployment is bigger than most leadership teams realize.
ReadPerspectives
Thinking on AI strategy, digital commerce, and technology leadership. From nearly 30 years of operating experience.
The gap between an agent demo and an agent deployment is bigger than most leadership teams realize.
ReadEvery CFO wants to use AI to reduce headcount. That's usually the wrong place to start.
ReadIn 2023, OpenAI had 50% of enterprise LLM spend. By April 2026 that number is 27%. Anthropic is at 40%. The lesson isn't about which model to pick.
ReadThe hyperscalers are spending $725 billion on AI infrastructure this year. That's not a tech story. It's a business timing signal.
ReadThe pattern's always the same. Companies skip the prerequisites and wonder why the pilot failed.
ReadThe AI moment rhymes with the e-commerce revolution. Most leaders don't see it yet.
ReadTechnology decisions made at the board level fail at the execution level for the same predictable reasons.
ReadMost organizations are running pilots. Very few have a strategy. There's a real difference.
ReadThe skills that mattered in 2020 aren't the skills that'll matter in 2027.
ReadTwenty years of lessons from building digital commerce at scale. Most of it still applies.
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